1. Agreement
These Terms of Service (“Terms”) are a binding agreement between Mindgrind LLC (“Mindgrind,” “we,” “us,” or “our”) and the organization or person that registers for or uses Rapid ITAD (“Service”), including administrators and authorized users (“you” or “Customer”).
By creating an account, checking the agreement box at sign-up, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
The Service is offered at rapiditad.mindgrind.app and related URLs we operate. The Service is intended for business use by data destruction, IT asset disposition (ITAD), and similar facilities—not for personal consumer use.
2. The service
Rapid ITAD is software as a service that helps your organization manage destruction batches, record device serial numbers, generate Certificates of Destruction, and email links to those certificates. We provide tools and documentation workflows only.
We do not:
- Physically destroy, sanitize, or handle storage media;
- Act as your compliance auditor, certifying body, or regulatory authority;
- Guarantee that any certificate satisfies NIST SP 800-88, R2, NAID, HIPAA, or any other standard or contract; or
- Verify that serial numbers, destruction methods, or compliance statements are accurate.
Certificates and compliance language are produced from data you and your technicians enter. You control much of the certificate wording (including editable compliance text). What you present to your clients remains your responsibility.
3. Your responsibilities
You agree that you are solely responsible for:
- Your facility’s destruction processes and whether they meet applicable laws, contracts, and customer requirements;
- The accuracy and completeness of serial numbers, job details, technician attribution, and timestamps recorded in the Service;
- Reviewing and approving certificate content before it is shared with end clients;
- Maintaining appropriate authorization to collect and process personal or confidential data you upload (including serial numbers and client information); and
- Securing workstations, PINs, activation codes, and account credentials used with the Service.
4. Accounts and organizations
Administrators who create an organization account represent that they have authority to bind that organization to these Terms. You must provide accurate registration information and keep credentials confidential. You are responsible for all activity under your organization’s account, including actions by technicians and provisioned workstations.
We may suspend or terminate access if we reasonably believe your account is compromised, used in violation of these Terms, or creates risk to the Service or others.
5. Acceptable use
You will not:
- Use the Service for unlawful purposes or in violation of applicable regulations;
- Attempt to gain unauthorized access to the Service, other accounts, or our systems;
- Interfere with or disrupt the Service (including excessive automated requests);
- Reverse engineer or copy the Service except as permitted by law; or
- Misrepresent the Service as an official regulatory certification or government approval.
6. Fees and payment
Paid features, when enabled, are billed according to the pricing published on our website (currently $100 per month per organization, including 1,000 billable drive scans per calendar month, with $0.10 per scan above that limit, subject to change with notice). Fees are processed through third-party payment providers (e.g., Stripe). You are responsible for applicable taxes.
Failure to pay may result in suspension of access until payment is received. Billing disputes should be directed to sales@mindgrind.app promptly.
7. Availability and support
We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. Maintenance, outages, and third-party dependencies (hosting, email, payment) may affect availability. Unless we agree in writing, the Service is provided without a service-level agreement in the current version.
8. Intellectual property
We own the Service, its software, branding, and documentation. You retain ownership of your data (including serial logs, organization profile, logos, and certificate content you supply). You grant us a limited license to host, process, and display your data solely to operate the Service and as described in our Privacy Policy.
9. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, MINDGRIND DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT CERTIFICATES WILL BE ACCEPTED BY ANY CLIENT OR AUDITOR, OR THAT DATA WILL BE ERROR-FREE.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MINDGRIND AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO MINDGRIND FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.
11. Indemnification
You will defend, indemnify, and hold harmless Mindgrind and its officers, members, employees, and suppliers from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Service; (b) your destruction operations or certificates issued using the Service; (c) your data or content; (d) your violation of these Terms or applicable law; or (e) dispute between you and your clients or regulators, except to the extent caused by our gross negligence or willful misconduct.
12. Termination
You may stop using the Service at any time. You may close your organization account from the Company profile tab in the admin dashboard. When an account is closed, access becomes read-only: you may view and export data, but cannot create new scans, batches, or edits.
After closure, we retain your organization data for ninety (90) calendar days so you can export it using the in-app export tool or by contacting sales@mindgrind.app. After that period, application data is deleted except where we must retain information longer to comply with law (for example billing records processed by our payment provider). Backup copies may persist briefly after deletion per our hosting providers’ retention schedules.
Data retention. Rapid ITAD helps you run day-to-day scan and certificate workflows. You are responsible for exporting and keeping copies of records your business, clients, or regulators require. Unless a legal hold applies, we delete organization data after six (6) months of inactive or non-subscribed use, or ninety (90) days after voluntary account closure, as described above.
If your paid subscription ends or your account is otherwise inactive (trial or lapsed billing), the Service continues in demo mode with the limitations described in the product (for example, DEMO certificates and related restrictions). We schedule deletion of application data after six (6) months of inactive use and may send courtesy reminder emails before deletion. Resubscribing before deletion restores full production access; after deletion, data is not recoverable from the Service.
We may suspend or terminate your access with notice where reasonable, or immediately for material breach, non-payment, or risk to the Service. Upon termination, your right to use the Service ends. Sections that by nature should survive (including disclaimers, limitation of liability, and indemnification) will survive.
13. Changes to these Terms
We may update these Terms from time to time. We will post the revised Terms with a new “Last updated” date. Material changes may also be communicated via the Service or email. Continued use after changes become effective constitutes acceptance. If you do not agree, you must stop using the Service.
14. Governing law
These Terms are governed by the laws of the State of Minnesota, United States, without regard to conflict-of-law rules. Exclusive venue for disputes arising under these Terms will be in the state or federal courts located in Minnesota, and you consent to personal jurisdiction there, except where prohibited by law.
15. Contact
Questions about these Terms:
Mindgrind LLC
Email: sales@mindgrind.app